Getting Started

When you're added to your team's organization, you'll first need to create your log-in. You'll either receive an invite in your email inbox, or you can log in to your account at music.cobrand.com

Heads up! You'll need to set up Multi Factor Authentication - instructions here.

You can invite as many teammates as you'd like, in your organizations settings.

Add the user's email to the textbox, and assign permissions.

For more information on user permissions, please visit this article.

Navigate to the Drops tab and Get Started. To set up SMS, either Transfer a Number from a different provider, or Generate a New Number.

Find more information regarding SMS Contact Cards, SMS Contact Display Names, Messaging Rules and Voicemail Drops here.

Setting up Whatsapp? Instructions here.

You can import fans through a CSV file into co:brand. Make sure you have a Drop profile set up to Import Fans.

Please note, it can take 6-8 hours for imports to appear in your Fanbase. They will be available right away to target in Message Fans.

Search and unlock songs in Catalog to access in depth analytics. You can either unlock a released song through the Spotify URL, or an unreleased song through sound links.

When unlocked, you'll see track performance, social sounds, impactful posts, detected trends, top creators, country analytics, and playlists. For more information, visit our Catalog help center.

Use Social Listening to track your social accounts and monitor analytics, mentions & tags, stories, posts and comments. Connect as many social accounts, including fan/secondary accounts as you'd like per profile.

For more details, please see our Social Listening help article.

Drops are custom landing pages to collect first-party fan data. Use Drops to build excitement around new music, presales, tour dates, merch releases, or ongoing fan engagement like newsletters and exclusive events.

We have unique Drop Templates for your specific use cases. You can read about them here.

You can collect photo and videos directly from fans through the Fan Content Feed drop, and through Content Submissions. Setup instructions here.

Feel free to embed Drops externally, and create QR codes from your Drop - instructions here.

Fanbase is the central database for all your fan touch points. When a fan uses one of your social sounds, engages across your socials, signs up for a Drop, or purchases from your Shopify, they'll show up in Fanbase.

You can create custom Fan Groups to segment fans into strategic groups, based on targeting criteria such as location, engagement type and frequency, and more.

Click into your Fan List to see individual fan profiles, including their engagement timeline. Use this to find your super fans!

A 1P (first-party) fan is someone who you've imported or signed up through a Drop, and has consented to recieiving marketing messages. You can message these fans through Message Fans.

A 3P (third-party) fan is someone who's engaged across socials, but has not consented to recieving marketing messages. You can add these fans to your Creator Roster, and message them through the Outreach tab for collaboration purposes.

Read more about Fanbase here.

Schedule and send messages at any time from the Message Fans tab. You can select custom targeting parameters (eg. Fans from the Canada) and compose your message.

We have a Drag & Drop email template builder to customize templates, or simply use our default template. For more information, please refer to this article.

Co:brand can be used to find and save creators, send them outreach, and keep track of campaigns.

Through the Promotions tab, you can create two different types of Promotions. A New Promotion allows you to run a creator campaign end to end within co:brand. Track Existing Live Posts creates a Dashboard view to analyze content that's already been posted. You can use this to see metrics on external campaigns you are running with an external agency.