For any drop type, you can customize a post-signup message that is sent to everyone who signs up right after they do so. To avoid sending messages after a sign-up, disable this setting.
You can also schedule a message to be sent in the future. You can return here to add a scheduled message or edit it right up until the message goes out.
The "final" post sign-up message is what fans will receive if they sign up after the scheduled message already went out. This is often used to deliver pre-sale codes or links to fans who sign-up last minute before a pre-sale goes live, or while it is in progress. You can simply re-use the scheduled message, or configure a new message.
Schedule messages with Unique Ticket Purchase Codes
To send unique codes for a pre-sale, you can upload a CSV containing your one-time-use ticket purchase codes. Then, include {{code}} in your email, WhatsApp or text message to add the unique code in. One code will be sent per message and fan, and cannot be edited once sent.
There are no additional charges for using unique codes, beyond the base price for sending the message which varies by channel and country
We recommend also having a fallback scheduled message, in case you run out of unique codes. In general though, it is best practice to upload more codes than you will need to avoid this scenario. There is no limit on the codes you can upload, and you can download unused ones afterwards.
When using unique codes, the final message will send the scheduled message if codes are still available, or the fallback message if it was activated for use.
If you are only targeting existing fans, and not collecting new sign-ups, you can set up your scheduled messages (with or without unique codes) in the Fan Messaging tab.
Whether they were set up with a drop or in isolation, all fan messages will appear in the Message Fans tab. Messages sent with codes will have an icon and on hover, you can see how many codes were delivered.
If you click into a message with unique codes, and go to the Recipients tab, you can upload redeemed codes, or download all unsent codes.
