Occasionally, artist profiles on streaming platforms can display releases that don't belong to you — or your own releases may end up appearing on a different artist's profile entirely. This is a known issue across the industry and is not caused by anything that has gone wrong with your release submission. It typically happens when two or more artists share the same name, and a DSP incorrectly attributes a release to the wrong profile.
This article explains how to identify the issue, what information to send us, and what happens next.
Type 1: Someone Else's Releases Are Appearing on Your Profile
This happens when another artist with the same or a similar name has their releases incorrectly attributed to your profile by a DSP.
What to Do
Get in touch with the co:brand team as soon as you notice the issue via Intercom, WhatsApp, or email one of us on the distribution team. To get the process started, please send us the following:
Live links to all of your correct releases that are currently on the affected profile and need to be preserved
The UPC for each of those releases
Your current artist profile link on the affected DSP
This information tells us exactly which releases are yours and need to be protected, so we can take the right action on your behalf.
What Happens Next
Once we have that information, we'll raise a ticket with the DSP in question to carry out the following:
Identify all of your correct releases on the current profile
Create a new, clean artist profile in your name
Migrate your correct releases across to the new profile
Share the new profile details with you so you can claim it
From there, you can follow our platform-specific claiming guides to get access to your new artist profile on each DSP:
Please note: Unfortunately, we are not always able to remove the other artist's releases from the original profile. This is because we don't always have visibility over which other distributors have uploaded those releases, or which party had original ownership of that artist name on the platform. What we can do is ensure your releases are correctly housed on a clean profile that belongs to you.
A note on releases distributed by other companies: Some DSPs — including Apple Music and Amazon Music — only allow a distributor to migrate releases that they themselves delivered. If some of your releases were distributed by a previous distributor rather than co:brand, it may be necessary for you to contact that distributor directly and ask them to migrate those releases to your new profile once it has been created. We'll let you know if this applies to your situation.
Typical Resolution Time
Most cases are resolved within 3–4 days, and in all cases within approximately a week.
Type 2: Your Releases Are Appearing on the Wrong Profile
This is a separate but related issue — your releases are live, but they're showing up on a different artist's profile rather than your own. This can happen if artist mapping wasn't set up correctly at the point of release submission, or if a DSP has attributed your release to an existing profile with a matching name.
What to Do
Reach out to the co:brand team via Intercom, WhatsApp, or email one of us on the distribution team with the following information:
The incorrect profile link (where your release is currently appearing)
The correct profile link (where it should be)
The live release link
The UPC for the affected release
What Happens Next
Once we have those details, we'll handle a remapping request on your behalf to move the release to the correct profile. This is a more straightforward fix than Type 1 and is typically resolved quickly.
To avoid this issue on future releases, make sure you use the artist mapping feature in co:brand's release setup to enter your correct artist profile URI or ID for each DSP. If you're unsure how to do this, see our release setup guide or get in touch.
Frequently Asked Questions
How do I know if this is happening to me? The easiest way to check is to visit your artist profile on each DSP and scroll through your releases. If you see anything you don't recognise, or if a release you're expecting isn't showing up on your profile, flag it with us straight away.
Does this affect all DSPs? It can affect any DSP. The process for resolving it is broadly the same across platforms, though the timeline for certain DSPs may vary slightly depending on how they handle profile migration requests.
What if I'm not sure which of my releases are correct? We can help you work through this. Get in touch and we'll cross-reference your release history on our end to make sure nothing is missed.
If you think you're affected by either of these issues, don't wait — get in touch with the co:brand team via Intercom, WhatsApp, or email one of us on the distribution team as soon as possible. The sooner we know, the sooner we can get it resolved.